About Ciivo
At CIIVO, we select modern and versatile fashion designed to accompany you in your daily life. Each garment is carefully chosen to offer you comfort, style, and a feeling of confidence on any occasion.
We offer worldwide shipping and personalized customer service, so your shopping experience is as enjoyable as wearing our clothes.
Frequently asked questions
Orders are processed within 1 to 2 business days. Once processed, the standard delivery time is 5 to 7 business days.
The total estimated delivery time is 6 to 9 business days. You will receive an email with your tracking number as soon as your order is shipped.
You can request a return within 30 days of receipt.
To register the return, send an email to info@ciivo.com with:
- Order number
- Reason for the return
- Photo of the product (if damaged)
- Customer's name and address
If your product arrives damaged, please contact us within 3 days of delivery by writing to info@ciivo.com.
Include:
- Order number
- Description of the damage
- Photos of the item and packaging
Our team will review the case and offer you an appropriate solution, such as a replacement or a refund.
We do not make direct exchanges.
If you need a different size or item, you can return the product within the specified period and place a new order in the store.
Return shipping costs are the responsibility of the customer.
Ciivo is not responsible for packages lost or damaged during return shipping. We recommend using a courier service with tracking and keeping the receipt until the return has been processed.
