Privacy Policy

Last updated: September 7, 2025

Ciivo manages this store and this website, including data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). Ciivo uses Shopify technology to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or when you communicate with us by any other means. In case of conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed, in accordance with the provisions of this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we refer to any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information — including inferences drawn from such information — depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card numbers, debit card numbers, and financial account information, payment card information, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including the items you view, add to your cart, save to your wish list, or purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us including the information you provide in your communications with us, for example, when you submit a complaint to customer service.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, such as how and when you use or navigate them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or provide us with your personal information by any other means.
• Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
• From our service providers including when we hire them to enable certain technology or when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal information to provide you with the Services, which includes fulfilling the contract entered into with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending you notifications related to your account, handling purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, allowing you to post reviews, and offering you a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications via email, text message, or postal mail, as well as showing you online ads about products or services on the Services themselves or on other websites, including based on items you have previously purchased, added to your cart, or other activities performed on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act on possible fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your access credentials confidential. We strongly recommend that you do not share your username, password, or other information with anyone.
• Communications with you. We use your personal information to provide customer service, respond to your requests, deliver services effectively, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery processes, potential or actual litigation, or other contentious legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How we disclose personal information

Under certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, providers, and other third parties that provide services on our behalf (for example, IT management, payment processing, data analysis, customer service, cloud storage, order and shipping management).
• With commercial and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with various merchants and websites. Our commercial and marketing partners will use your information according to their own privacy notices. Depending on where you reside, you may have the right to tell us not to share information about you for personalized advertising and marketing purposes, based on your online activity with various merchants and websites.
• When you indicate to us, request, or otherwise consent to the disclosure of certain information to third parties, for example, to send you products or through the use of social media widgets or login integrations.
• With our affiliates or, in general, within our corporate group.
• In connection with a business transaction, such as a merger or an insolvency process, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or other similar requests), to enforce the Terms of Service or corresponding policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To offer and improve the Services, the information you submit to the Services will be transmitted and shared with Shopify and with third parties who may be located in countries different from yours. Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other entrepreneurs, and with the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other entrepreneurs, and with the Shopify platform itself. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of such information for these purposes. For more information about how Shopify uses your personal information and the rights you may have, you can consult the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information here Link to Shopify Privacy Portal.

Third-party websites and links

The Services may include links to websites or other online platforms managed by third parties. If you access links that lead to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. The information you provide in public or semi-public spaces — including what you share on third-party social media platforms — may also be visible to other users of the Services and users of those third-party platforms, without limitations regarding its use by us or third parties. The inclusion of such links does not by itself imply any endorsement of the content of those platforms or their owners or managers, unless expressly stated in the Services themselves.

Minor data

The Services are not intended to be used by minors, and we do not knowingly collect personal information from minors under applicable law in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined by these terms in applicable law) personal information of individuals under 16 years old.

Security and retention of your information

Please note that no security measure is perfect or infallible, and we cannot guarantee "absolute security." Additionally, any information you send us may not be protected during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The time during which we retain your personal information depends on various factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and options

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request where permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request the erasure of the personal information we hold about you.
• Right to rectification. You may have the right to request that we rectify any inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
• Management of communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights at the locations indicated in the Services or by contacting us through the contact details provided below. For more information on how Shopify uses your personal information and the rights you may have —including those related to the data processed by Shopify— you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request submitted by a representative, we will require proof that they are authorized to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable timeframe, as established by applicable law.

Complaints

If you have any complaint about how we handle your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to challenge our decision by contacting us using the contact details provided below, or to file a complaint with the local data protection authority. For the EEA, you can find a list of data protection authorities here.

International transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's standard contractual clauses (SCC) or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the transfer is made to a country that has been recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy occasionally, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last updated" date, and notify changes as required by applicable legislation.

Contact

Company name: Ciivo

Address: Calle Lope de Rueda 304A, Puerto de la Torre, 29190 Málaga
Email: info@ciivo.com

Customer service hours (GMT+01:00) Monday – Friday: 9:00 – 17:00

Response time: Within 24 business hours