Premium-Stand-Up-Paddle-Board, Yoga-Board mit strapazierfähigem SUP-Zubehör und Tragetasche | Breiter Stand, Surf-Kontrolle, rutschfestes Deck, Leine, Paddel und Pumpe für Jugendliche und Erwachsene

Orders are processed within 1 to 2 working days. Once processed, the standard delivery time is 5 to 7 working days.

The total estimated delivery time is 6 to 9 working days. You will receive an email with your tracking number as soon as your order is dispatched.

You may request a return within 30 days after receipt.

To register the return, send an email to info@ciivo.com with:

• Order number
• Reason for the return
• Photo of the product (if it is damaged)
• Customer's name and address

If your product arrives damaged, please contact us within 3 days after delivery by writing to info@ciivo.com.

Include:

• Order number
• Description of the damage
• Photos of the item and the packaging
  

Our team will review the case and offer you a suitable solution, such as a replacement or a refund.

We do not make direct exchanges.

If you need a different size or item, you can return the product within the set period and place a new order in the store.

Return shipping costs are the responsibility of the customer.

Ciivo is not responsible for packages lost or damaged during the return shipment. We recommend using a courier service with tracking and keeping the receipt until the return has been processed.